Customer Requests Policy

The purpose of the Customer Requests Policy is to;

  • be responsive to requests of the community;
  • control, monitor and improve the physical environment and maintain the health and wellbeing of the community;
  • ensure Council responds to issues raised by customers making requests and complaints in a timely manner;
  • boost public confidence in our administrative process; and
  • promote best practise customer service behaviours and attitudes by all Berrigan Shire Councillors, Council Staff, Contractors and Volunteers.
  • This policy will provide guidance to both staff and customers on the key principles and concepts of our Customer requests management system
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